Are special transportation services available for people with disabilities?
Calgary is really trying to make the city accessible for everyone, including people who cannot use regular transportation. If you or your loved ones need help getting around the city, here is a short and easy-to-understand guide.
Calgary Transit Access (CTA): when you need door-to-door assistance
This is a special service for people who have difficulty or are unable to use regular buses or trains. A van or minibus with a ramp will pick you up directly from your home.
- Hours: daily from 6 a.m. to midnight
- Transportation: special vehicles equipped for wheelchairs
How to sign up:
- Fill out the application form on the CTA website
- Your doctor must fill out one part
- Send the documents by email or fax
- You will then be invited for a short interview
- Trips can be booked online or by phone:
403-537-7777
💵 Cost — same as regular transportation: $3.70. Discounts are available for people with low income.
On Demand Transit: when you don't live in the city center
The service operates in areas where there are no regular bus routes: Livingston, Sage Hill, U of C Spy Hill, and others. You order a bus in the app or by phone — almost like a taxi.
- App: On Demand Calgary Transit
- Price: also $3.70 or less for youth
You can request a vehicle with a ramp — just specify this in advance.
💸 How to pay less
Calgary has a Fair Entry program that helps you get cheaper fares.
| Category | Monthly pass cost |
|---|---|
| Band A | $5.90 |
| Band B | $41.30 |
| Band C | $59.00 |
For people 65+, there are also annual passes with discounts of up to 90%.
What about buses and trains?
It's not all bad:
- Buses — 100% low-floor with ramps
- CTrain — elevators, stop announcements, tactile tiles
- Priority seating — for wheelchairs and crutches
Use the My Fare app to buy tickets without waiting in line.
Other useful things
-
Donate to the bus: yes, you can! Write to
calgarytransitaccessinfo@calgary.ca -
Lost something? Call
403-268-1600 -
Need help? Call CTA:
403-537-7777 (option 4) - Legal questions? Contact Calgary Legal Guidance
Tips
- Book in advance — 3–4 days ahead
- Have your ID with you
- Be prepared for delays, especially during rush hour
Conclusion
Yes, the system is not perfect yet, but it is up and running. If you need transportation assistance, don't hesitate to ask. Calgary has services for people with disabilities, and the more people know about them, the better.