How to behave correctly on public transport in case of a breakdown?

Although public transportation in Calgary generally runs smoothly, there are occasional disruptions—a bus or CTrain may stop due to technical problems. At times like these, it is important not to panic and to know what to do. Here are some simple tips to help you navigate these situations.

If the bus breaks down

What passengers should do:

• Stay calm and listen to the driver.
• Do not try to open the doors or exit through the emergency exits unless instructed to do so.
• If you need clarification, press the driver call button (located near the door).

If an evacuation is announced:

• Exit calmly through the rear doors.
• Move away from the bus to a safe distance (approximately 10 meters).

What to do next:

• If the breakdown is serious, Calgary Transit will send a replacement (shuttle bus).
• Waiting time: usually up to 30 minutes.
• All updates can be tracked in the Transit app or on Twitter @calgarytransit.

If the CTrain stops

What to do:

• Stay in the car until an official announcement is made.
• Do not press the handles or doors — this may only complicate the situation.
• If evacuation is necessary, exit only through the doors indicated by the crew.

If the train stops between stations:

• Backup lighting and ventilation will turn on.
• Wait for instructions — walking along the tracks is only for emergencies.

Shuttle instead of train:

• While CTrain is out of service, special buses will run — usually Route 300.
• For shuttle info, check the Calgary Transit official website (https://www.calgarytransit.com).

If you need help

On public transport:

• On a CTrain car — press the red button near the door or the yellow strip (“help strip”).
• At a station — use the yellow phone marked HELP.

SMS service:

• Send a message to 74100 with a description of the situation.
• You can attach a photo or video (if it is safe to do so).
• However, if it is a medical emergency, call 911.

Where to find up-to-date information

General safety tips

• Do not touch power lines — they are live.
• If there are people with disabilities nearby, help them notify staff.
• Do not leave your belongings in the vehicle during an evacuation.

What if there is a delay?

• If you have been waiting for more than 20 minutes, you can get a free ticket.

1. Take a photo of the delay notice or schedule.
2. Fill out the online form.
3. Include the route number and exact time.

Conclusion

No one is immune to technical malfunctions, but it is important to remain calm, act with understanding, and follow the instructions. Calgary Transit drivers and services are well prepared for such situations — you will definitely not be left alone with the problem.