How does booking a doctor's appointment via online platforms work?

Calgary is actively developing digital health services that allow residents to book appointments with doctors, receive consultations, and manage their health online. Below is an overview of the key platforms, their features, and instructions for use.

Main online platforms for booking doctor appointments

1. MyAHS Connect

Who is it for: Alberta Health Services (AHS) patients with an AHCIP card. Services:

• Book an appointment with an AHS doctor.
• View test results, immunizations, and medications.
• Video consultations with a doctor.
• Referrals to specialists. How to activate:

1. Create an Alberta.ca Account (https://account.alberta.ca).
2. Register with MyHealth Records (https://myhealth.alberta.ca).
3. Fill in your details and verify your identity (driver's license or ID).
4. Wait for an activation code letter (2–3 weeks).

2. Tia Health

Who is eligible: Free for Alberta residents with AHCIP. Services:

• Virtual consultations (therapy, pediatrics, mental health).
• Prescription refills.
• Employment references. How to use:

1. Register at tiahealth.com.
2. Select a doctor and time.
3. Join the video call through the app.

3. Online-Doctor.ca

Services:

• Urgent care (respiratory infections, urinary tract infections).
• Mental health consultations.
• Lab referrals.
  Cost: Free with AHCIP. For refugees, discounts are available through the Community Pricing Program (https://birdcanada.ca).

Steps for online registration via MyAHS Connect

1. Log in: MyAHS Connect Portal.
2. Select a service:

• Schedule an Appointment – appointment with a family doctor.
• Video Visit – virtual appointment.

3. Select a specialist or clinic: Filter by location, language, and specialty.
4. Confirm details: Provide symptoms, medical history, and contact information.
5. Receive confirmation: You will receive a QR code by email to scan during your visit.

Features for specific groups

For refugees and temporary residents

• Temporary access to AHS: Referrals through The Alex Community Health Centre.
• Free consultations: Services such as Mosaic Primary Care Network offer services on a sliding fee scale.

For children

• Proxy Access: Parents can manage their child's account up to age 12 through MyAHS Connect Proxy Access.
• Vaccinations: Online booking through Immunize Alberta.

Helpful tips

• Check availability: Some clinics (e.g., Westside Medical) are only available to patients with prior registration.
• Flexible scheduling: Online platforms are available 24/7, but doctors are available from 8:00 a.m. to 8:00 p.m.
• Data security: All platforms encrypt data and comply with PIPEDA standards.

Having trouble?

• MyAHS Connect Technical Support: 1-844-401-4016 (Monday–Friday, 8:15 a.m.–4:30 p.m.).
• Health Link 811: Free advice by phone or chat.
• Social services: Contact the Centre for Newcomers (https://www.centrefornewcomers.ca) for help with registration.

Conclusion

Online doctor appointments in Calgary save time and make healthcare more accessible. Use MyAHS Connect for comprehensive health management, Tia Health for urgent consultations, and Health Link 811 for emergency questions. Don't forget about special programs for refugees and low-income individuals!