How does the parcel tracking system work?

Canada Post's parcel tracking system in Calgary operates as part of a nationwide tracking network that monitors parcels from the moment they are shipped until they are finally delivered. This system is based on barcode scanning technology and automated sorting processes that allow each stage of a parcel's journey through the complex logistics network to be tracked.

Canada Post assigns a unique tracking number to each parcel when the label is created. This alphanumeric code becomes a “window” for monitoring the parcel's journey through the entire delivery network. The tracking system is updated in real time, providing up-to-date information on the location and status of the parcel.

Technical architecture of the tracking system

Network of processing centers in Calgary

Calgary is served by several key postal facilities that play a central role in the tracking system. Canada Post's main processing center in Calgary is located at 1100 49 Ave NE. This facility functions as one of 21 designated processing centers across Canada for receiving and distributing domestic parcels.

Canada Post's Northwest Depot in Calgary is a modern facility covering over 53,000 square feet that serves as a sorting and consolidation center for large volumes of mail. This facility supports approximately 295 employees and a fleet of 70 vehicles that deliver and collect mail to and from destinations.

Scanning and automation technologies

The barcode scanning system is the foundation of Canada Post's tracking technology. Canada Post tracks the delivery status of parcels by scanning the barcodes on the parcels, which usually occurs when they first enter the system and again when they are dispatched for delivery. The company uses various types of omnidirectional laser scanners, including the DS8100 and DX8200 models from Datalogic.

Automated machines at postal processing centers scan the barcode to determine the destination and appropriate route for each shipment. This automation significantly speeds up the process of sorting and routing parcels through the network.

Parcel tracking stages

Key scanning points

The Canada Post system scans at 4–6 key points in the network:

  • Acceptance at origin — when a parcel is dropped off or picked up at the point of origin.
  • Arrival at the processing center — the first scan at the main hub after arrival.
  • In transit (optional) — scan when passing between major hubs.
  • Out for delivery — scan at the local center before dispatch to the courier.
  • Delivery attempt — scan when a delivery attempt is successful or unsuccessful.
  • Final delivery — confirmation of delivery with receipt.

Tracking gaps issue

Between scans 2 and 4, packages may disappear from tracking for 3–7 days. This is normal, but it causes concern for customers. Canada Post explains that the package continues to move through the delivery network and always progresses to its final destination as quickly and safely as possible.

When packages are processed through the Canada Post delivery network, certain conditions sometimes arise that prevent current or past tracking events from being displayed. However, the final scan will provide confirmation of delivery when the parcel reaches its destination.

Tracking numbers and their formats

Types of tracking numbers

  • Domestic shipments — 16 digits (e.g., 7035 1144 7713 8472).
  • International shipments — 11 or 13 alphanumeric characters ending in “CA” (e.g., RY982465507CA).
  • Delivery notification card — a 15-digit number found on the notification card received by mail.

Finding tracking numbers

Tracking numbers can be found:

  • On the shipping receipt or label.
  • In the confirmation email from the sender.
  • On a copy of the shipping label for international shipments.
  • In the Canada Post mobile app through automatic tracking.

For privacy reasons, Canada Post cannot disclose tracking numbers even if customers provide the sender's or recipient's name and address. Only the sender can provide the tracking number.

Mobile app and automatic tracking

Mobile app features

The Canada Post mobile app provides comprehensive access to all the tools you need to track and manage your parcels.

Key features:

  • Track parcels with automatic addition to your list.
  • Scan barcodes to pick up parcels.
  • Search for rates and post offices.
  • Complete customs forms online.
  • Delivery to a selected post office via FlexDelivery™.

Automatic tracking

Available for free in your Canada Post account. The system automatically adds parcel tracking numbers to your list when you log in.

To set up, you need to:

  • Create a personal profile with your current address.
  • Confirm your identity.
  • Add up to 5 variations of your name.
  • Set up your contact information for notifications.

Notification system

Notifications are sent when:

  • Canada Post identifies a package sent to you.
  • There is a delivery delay.
  • There are duties or taxes to pay online.
  • Your package is on its way or ready for pickup.
  • Your package has been delivered.

Tracking statuses and their meanings

Main statuses

  • “In transit” — the package has been received and is on its way to its destination.
  • “Out for delivery” — the courier is delivering the package.
  • “Message left” — the package is at the post office for pickup.
  • “Delivery attempted/Postponed” — delivery attempt failed.
  • “Recipient address verification” — error in the address.
  • “Held by customs” — undergoing customs inspection.

Special statuses

  • “Delivered as safe drop” — left in a safe place.
  • “Available for pickup” — at the post office and ready for delivery.
  • “Information unavailable” — the parcel was sent without tracking or there is a delay in updating.

International tracking

Features

The same Track tool is used. For the US, the USPS website is also used. Tracking is not available for:

  • Small Packet™ to the US and international destinations.
  • Letter-post.
  • Registered Mail™.
  • International Parcel™.

Customs control

May cause delays. CBSA has international processing centers, the main one being in Mississauga.

Technological innovations and the future

Canada Post is investing in advanced technologies and APIs for integration with e-commerce platforms.

The API includes:

  • Rate calculation.
  • Label printing.
  • Address validation.
  • Delivery confirmation.

System issues and limitations

  • Status synchronization delays.
  • Peak season (November–January) workload increases by up to 400%.
  • Only 25% of addresses receive door-to-door delivery, the rest are delivered to public mailboxes.

Alternative tracking platforms

Popular: 17TRACK, Ship24, ParcelTracker, AfterShip.

Advantages:

  • Single interface for different carriers.
  • Faster updates.
  • Analytics and integrations.

Regional specifics of Calgary

  • The city center has a higher delivery success rate (85%+).
  • Suburban areas — mainly through public mailboxes.
  • New buildings often face a shortage of parcel compartments.

Future of the tracking system

Expected implementation:

  • Predictive analytics.
  • Photo confirmation of delivery.
  • Enhanced mobile app capabilities.

The parcel tracking system in Calgary is part of a complex national network that combines modern scanning technology with automated sorting processes. Despite its limitations, it continues to evolve and adapt to the growing demands of e-commerce and customer expectations for delivery transparency.