What services help newcomers adapt better?

Starting a new life in a new country always comes with challenges, from finding housing and employment to learning local customs, language, and services. In Calgary, one of Canada's most dynamic cities, there is a well-developed network of organizations that specialize in providing comprehensive support to newcomers. They offer not only practical advice and educational programs, but also create opportunities for social integration and a sense of belonging. Below are the most important services that will help you settle in and reach your potential in Alberta.

Centre for Newcomers

Founded in 1988 as a non-profit organization, the Centre for Newcomers plays a key role in the process of mutual integration: it supports both newcomers and the community that welcomes them. The Centre's extensive network includes three offices in Northeast Calgary, including its main office in Northgate Mall and satellites in Village Square and Genesis Centre. Its main areas of activity include:

  • Settlement Services — an initial point of contact for finding housing, opening bank accounts, obtaining health insurance, and other basic needs.
  • Employment Services and Work Experience Programs — from resume writing to individual mentoring programs with local employers.
  • Language Instruction for New Canadians (LINC) — free English courses focused on everyday situations and professional communication.
  • Youth Programs — IYCI integration project, leadership schools, and social clubs for teenagers.
  • EthniCity Catering & Café — a space for culinary education, cultural exchange, and socialization, where program graduates gain practical experience and share their cuisine with Calgarians.

The center also supports a culture of volunteerism and collaboration with community organizations, which contributes to the mutual enrichment of the experiences of residents and newcomers.

Immigrant Services Calgary (ISC)

Another long-standing immigrant support organization is Immigrant Services Calgary (formerly Mosaic), which has been operating since 1977. This organization is known for its focus on providing comprehensive support to families and individuals in the following areas:

  • Language Assessment & Referral — initial assessment of English language proficiency and referral to appropriate language programs (LINC, YMCA, Bow Valley College).
  • Integrated Mentorship Program — free mentoring sessions with local professionals to help with career and social issues.
  • Multicultural Achievement Program for Learning Employers — counseling for employers and training for newcomers to Canadian work culture.
  • Language Bank & Interpretation Services — simultaneous interpretation in over 30 languages for government or medical appointments.
  • Family Supports — from prenatal education to the Mosaic Family Resource Centre program for developing language and social skills in children.
  • Counselling Services — psychosocial support for adapting to a new environment.

ISC stands out for its specific solutions for large families and young mothers, offering preschool programs, parenting support groups, and summer camps that allow parents to focus on their education and work.

Calgary Catholic Immigration Society (CCIS)

As the largest immigrant support organization in the prairies, CCIS sets the standard for comprehensive assistance. It combines pre-arrival counseling with a warm welcome at the airport and ongoing support during the first months of life in Canada. Key aspects of CCIS services:

  • Pre-Arrival Services — online orientation sufficient for planning your move from your home country.
  • Airport Reception — personalized escort and temporary housing for refugees and victims.
  • Settlement Case Management — individual action plans tailored to housing, employment, health, and education needs.
  • Employment Programs — from industry-specific training to Bridge to Work, which helps international educators start careers in childcare.
  • Health & Wellness — mental health, family counseling, and programs for women's groups.
  • Community & Development — volunteer clubs, integration events, and cultural celebrations.

A multilingual staff of over 70 languages allows CCIS to provide quality service to everyone, regardless of their native language.

YMCA Calgary and other language programs

YMCA Calgary implements the government's LINC (Language Instruction for Newcomers to Canada) program at several branches, including Saddletowne, Rocky Ridge, and Shawnessy. In addition to language classes, the course includes:

  • Adaptation topics: financial literacy, local services, family, and education.
  • Computer literacy and volunteer trips that promote practical language use.
  • Health & Wellness Activities — physical and mental health classes.

YMCA visitors have access to fitness centers, daycare, and camps, which reduces costs and promotes socialization through sports and cultural activities.

In addition to the YMCA, Bow Valley College, through its Global Access School, offers ESL courses and professional development programs that integrate language training with career guidance.

The Immigrant Education Society (TIES)

TIES is unique in its broad coverage of issues from preschool to employment and mental health. Among its benefits:

  • Free childcare during LINC classes.
  • Small English classes and online options.
  • Career resources: from resume writing to starting your own business.
  • Mental Health Support — counseling for mental well-being.
  • Little Beginnings — a culturally rich preschool.

TIES actively develops research initiatives in innovative programs for newcomers and engages the community in social projects.

Additional resources and initiatives

In addition to the organizations mentioned above, Calgary offers a number of specialized platforms:

  • ActionDignity — a community for ethical and cultural exchange and ethical policy counseling.
  • 1000 Voices & Genesis Centre — a space for northern microcommunities with career counseling and cultural events.
  • Transition Alberta’s Indigenous Awareness Toolkit — educational materials on the history and culture of local Indigenous peoples.
  • Volunteer Connector — an aggregator of volunteer opportunities in service organizations that allows newcomers to find a path to social participation.

Conclusion

The Calgary Immigrant Adaptation Network is not just a collection of services: it is a vibrant community where newcomers can learn, make friends, and build careers. The combination of language courses, social and psychological support, career programs, and volunteer opportunities builds bridges between cultures and fosters a sense of belonging. By taking advantage of the opportunities offered by the Centre for Newcomers, Immigrant Services Calgary, CCIS, YMCA, TIES, and other organizations, anyone can quickly find their place in the Calgary community and build a solid foundation for a successful future in Canada.