What to do if you lose your documents in Canada?

Losing important documents in a foreign country can be very stressful: without identification, you cannot prove your legal presence, open bank accounts, receive medical care, or even purchase train tickets. However, Canada has clear procedures and support services for replacing each type of document. In this article, we will take a step-by-step look at what to do to minimize risks and quickly replace lost documents.

1. Immediate actions: search and limit risks

After discovering that your documents are missing, the first thing to do is to thoroughly search the last places you were. Think about where you used your ID: at the hotel reception, in stores or ATMs, on public transport, or in restaurants. Check your backpack, coat, bag, and pockets — there may be a pass inside the secret pockets.

If the documents are still missing, it is important to limit the possibility of their misuse. Immediately block your bank cards by calling your bank for assistance. Strictly limit all suspicious transactions on your accounts. It is also helpful to report suspicious activity to credit bureaus (Equifax, TransUnion) to prevent identity theft.

2. Report to the police: obtain an official report

Regardless of the type of document lost, it is recommended that you contact your local police station or call the non-emergency line (for example, in Calgary, call 403-266-1234) and file a report of loss or theft. The police report will serve as proof of loss, which you can use when replacing documents and filing insurance claims.

The police report is combined with your travel or health insurance if you have a policy. It is also required to reissue a driver's license or law enforcement officer's ID, which require confirmation of the loss of the previous document.

3. Replacing your Canadian passport and immigration status

Canadian citizens

If you are a Canadian citizen and have lost your passport, contact your nearest Service Canada office or the Passenger Service Centre at the international airport.

  1. Complete the Simplified Renewal Application (PPTC 055) or General Passport Application (PPTC 153) form.

  2. Submit your application in person or by registered mail, including two photos that meet the requirements and proof of citizenship (original birth certificate or citizenship certificate).

  3. If you lose your passport abroad, call the nearest Global Affairs Canada office or use Service Canada in Canada at 1-800-567-6868.

  4. Obtain a temporary document to return to Canada (Emergency Travel Document).

Permanent residents and refugees

Holders of PR cards must contact Immigration, Refugees and Citizenship Canada (IRCC) via the “Permanent Resident Card – Card Replacement” web form. The package of documents includes a copy of the police report, photographs, and payment of the fee. Processing time is usually 45 days, but in urgent cases, you can request an expedited option (Emergency/Permanent Resident Travel Document).

4. Replacing your driver's license and ID

Provincial driver's licenses and ID

In Canada, driver's licenses and ID cards are issued by provincial or territorial services: Motor Vehicle Services (Alberta), ServiceOntario, etc.

  1. Contact a service center (e.g., registry office in Alberta or ServiceOntario).

  2. Fill out the form to replace your license. You will often need to retake a short theory or practical test if your original has been lost for more than 6 months.

  3. Provide additional documents to confirm your identity: passport, SIN, bank details.

  4. Pay the government fee (approximately CAD 25–50 depending on the province).

Social Insurance Number (SIN) card

To renew your SIN, contact your local Service Canada office or use the online service. For a personal visit, you will need any document confirming your citizenship or resident status (passport, PR card, work permit). The card is issued instantly and free of charge.

5. Replacing bank cards and financial instruments

Bank cards (debit, credit) and other financial documents should be blocked immediately:

  1. Call the bank's hotline (the number is usually listed on the website) or visit the branch in person.
  2. Request a card reissue—usually ready within a few days.
  3. Check your bank account for suspicious transactions and report any crimes.
  4. Consider freezing your credit with Equifax and TransUnion to protect against identity theft.

6. Important tips for protection and recovery

  • Insure your documents before you travel. Travel insurance often includes coverage for lost documents.

  • Keep copies in the cloud or on electronic media (scanned documents in PDF format).

  • Divide your documents: carry some with you and leave the rest in the hotel safe.

  • Inform family or friends in Ukraine and Canada about the loss so they can provide support and information.

Conclusion

Losing your documents in Canada is serious, but it's not a disaster. Thanks to clear procedures: filing a police report, contacting the relevant government agencies (Service Canada, IRCC, provincial agencies), blocking financial instruments, and actively interacting with banks and insurers — you can quickly restore most of your documents. The main thing is to act consistently, keep copies, and contact the relevant services without delay. This will reduce stress and allow you to return to normal life as quickly as possible.